Terms of Service

1. About these Terms

Pacific Home Services and Exterior Care is a trade name of Falardeau Freedom Group Ltd., a British Columbia company (“Pacific,” “we,” “us”). These Terms apply to all services we provide. When you approve a quote, the quote and these Terms together form our agreement. If they conflict, your quote governs. A copy of your approved quote is emailed to you.

2. Quotes and scope

Quotes are based on the information, photos and property details you provide. If conditions on arrival differ materially (size, level of buildup, access, scope), we’ll explain the difference and get your approval before any additional charge. The only exception is urgent action needed to prevent damage to your property; in that case we’ll contact you as soon as possible. Quotes are valid for 30 days. Prices exclude applicable taxes.

3. Deposits and payment

• A deposit of 30% of the quoted price confirms your booking and is applied to your final invoice. For recurring services, the deposit applies to your first visit only; later visits are charged after each completed visit.
• Handyman services: jobs quoted at $500 or more require a 50% deposit, or the full cost of materials if that is higher. Materials are purchased once your deposit is received.
• Your final invoice is issued after your service is completed and is due upon receipt. If your service required more time than estimated (with your approval, as described in Section 2), the final invoice will reflect the actual time.
• We accept Interac e-Transfer and credit card. We do not accept cheques.
• A 2.4% processing fee applies to payments made by Visa or Mastercard credit card. This fee does not apply to debit cards or e-Transfer.
• Invoices unpaid after 30 days accrue interest at 2% per month (26.82% per year). A $25 fee applies to declined payments.

4. Cancellations, rescheduling and access

• 48+ hours’ notice: no charge. Your deposit is refunded or applied to your new date.
• 24–48 hours’ notice: your deposit is non-refundable.
• Less than 24 hours’ notice: 50% of the scheduled service applies.
• Access and readiness: we’ll give you an arrival window. If we can’t access the property or begin work within 15 minutes of arrival and can’t reach you, the visit is treated as a less-than-24-hour cancellation. If the property isn’t ready (e.g., belongings not moved out, guests still on site), waiting time beyond 15 minutes is billed at our hourly rate in 15-minute increments. If the delay exceeds 60 minutes, we may reschedule, and the late-cancellation terms apply.
• Handyman materials: materials purchased or special-ordered for your job are non-refundable once bought, regardless of notice. They will be left with you, and the rest of your deposit follows the cancellation terms above.
• Our rescheduling: we may reschedule due to severe weather, illness, unsafe conditions or other circumstances outside our control. There’s no charge to you, and we’ll contact you promptly to rebook.

5. Recurring services and cards on file

• Recurring discounts apply to labour only and are based on your service frequency. If your frequency changes, pricing adjusts to the frequency actually used.
• You may pause or cancel recurring service at any time, without penalty, by notifying us before your next scheduled visit. Section 4 applies to that visit.
• Card on file authorization: by saving a card with us, you authorize Pacific to charge it after each completed visit for the services in your approved quote, including the applicable credit card processing fee, and for any fees that apply under these Terms. A receipt is emailed for every charge. You can update or remove your card at any time. Card details are stored securely by our payment processor; Pacific does not store full card numbers.

6. Access, keys, alarms and pets

If you provide keys, codes or building access, we store them securely and never label them with your name or address. Please disarm alarms or share codes in advance; we’re not responsible for false alarms if a system is left armed. Please let us know if pets will be loose. Our team closes doors promptly, but we can’t be responsible for pets that leave the property while doors are open for access.

7. Safety of our team

• For safety, cleaning staff do not lift items over 15 kg (33 lb) or stand on anything higher than a two-step stool. Exterior services that require ladders are performed by trained technicians using proper equipment.
• We don’t handle bodily fluids, sharps, biohazards, or areas with active pest infestations. If we find one of these, we’ll clean around it or pause the service and contact you.
• Our team must be treated respectfully. If our team feels unsafe (aggressive behaviour, uncontained animals, hazardous conditions), they may leave, and the visit will be treated as a less-than-24-hour cancellation.

8. Our team and partners

Our team is trained and insured. Some specialty services are performed by vetted, insured partners under our coordination; Pacific remains your point of contact. We aim to send the same team for recurring visits, but this isn’t guaranteed.

9. Satisfaction guarantee

• Cleaning: if something isn’t right, tell us within 24 hours (photos help) and we’ll return to re-clean the area at no charge. Cleaning services are not refunded.
• Carpet and exterior services: report concerns within 7 days, and we’ll inspect and re-service where the issue relates to our work.
• Handyman: our workmanship is guaranteed for 90 days. This doesn’t cover materials supplied by the client, manufacturer defects, or damage caused by misuse.
• Some conditions, such as etched glass, worn grout, hard-water damage, permanent stains and general wear, may not improve with cleaning. These are not covered by the guarantee.

10. Property damage and liability

Pacific carries liability insurance. Please report any damage or loss within 48 hours of service, with photos. At our option, we’ll repair, replace or reimburse the reasonable cost of the damaged item, taking into account its age and condition. We’re not responsible for:

• pre-existing damage or wear;
• items that weren’t properly secured or installed;
• surfaces that weren’t sealed or were already failing;
• damage caused by products or equipment you asked us to use;
• concealed defects;
• indirect or consequential losses.

Nothing in these Terms limits rights you have under British Columbia law that cannot be waived.

11. Photos and privacy

We may take photos before, during and after service to document conditions and completed work. We may also use anonymized photos of our work on our website and social media. These never include your address, your name, people, personal documents, family photos, or anything that could identify you or your home. If you’d prefer we don’t use photos of your home for marketing, just let us know — at booking or anytime after — and we’ll respect that for future use. Personal information is handled according to our Privacy Policy at pacifichomeservices.ca/privacy.

12. Our team members

If, within 12 months of your last service, you hire a Pacific team member directly for services they performed for you through us, a placement fee of $1,500 applies.

13. General

These Terms are governed by the laws of British Columbia. If any part is found unenforceable, the rest remains in effect. We may update these Terms from time to time; changes apply to bookings made after the update, not to quotes you’ve already approved.

Questions: hello@pacifichomeservices.ca · 236 707 0700